A service ladder, not a sales pitch

Tier 1

Operations Assessment

A focused 1–2 day review of how your organization actually runs, ending with a prioritized plan you can act on immediately.

• 1–2 day on-site or remote gap analysis
• Current state review: maintenance, inventory, purchasing, vendors, onboarding, scheduling
• Top improvement opportunities ranked by impact and effort
• Prioritized 90-day action plan

Deliverable: current state assessment + prioritized action plan

Tier 2

SOP Development & Digital Workflows

Turn undocumented know-how into written procedures, then move the paperwork into simple digital workflows your team will actually use.

• SOPs for maintenance, purchasing, receiving, vendor qualification, hiring, emergency response
• Microsoft 365 and SharePoint document structure
• Power Automate approvals and notifications
• Digital forms for requests, inspections, and audits
• Maintenance and asset tracking with dashboards

Deliverable: SOP set + working digital workflows and forms

Tier 3

ISO 9001 Readiness & Quality Systems

Build a quality management system that holds up under audit — designed by a certified ISO 9001:2015 Lead Auditor.

• ISO 9001:2015 gap analysis and readiness roadmap
• Documented processes, process maps, and risk register
• Internal audit program and audit findings tracking
• Corrective action (CAPA) and management review preparation
• KPI development and employee training

Deliverable: audit-ready quality management system